RADCOM Ltd. (RADCOM), incorporated on July 5, 1985, provides service assurance and customer experience management solutions for communication service providers (CSPs). The Company provides solutions for networks, including long-term evolution (LTE), LTE Advanced (LTE-A), voice over LTE (VoLTE), Internet protocol multimedia subsystem (IMS), Voice over Internet protocol (VoIP), universal mobile telecommunications system (UMTS) or global system for mobile communications (GSM) and mobile broadband. Its software-based solutions enable CSPs to manage both existing networks and network functions virtualization (NFV) based architectures. The Company's products and solutions include The MaveriQ Solution for Service Assurance and Customer Experience Management (CEM).
The MaveriQ solution is a probe-based customer and service assurance solution designed to enable CSPs to carry out end-to-end voice and data quality monitoring and to manage their networks and services. The MaveriQ solution offers users a range of analysis and troubleshooting tools, delivering an integrated network service view that facilitates performance monitoring, fault detection and network and service troubleshooting. The MaveriQ solution monitors multiple services, such as voice, video and data, employing an array of service and network performance and measurement methodologies to continuously analyze service performance and quality. With its correlation capabilities, the MaveriQ solution offers the CSP full end-to-end visibility of the network across technologies.
The MaveriQ solution consists of central management module and a range of passive software-based probes used to gather transmission quality data from various types of networks and services, including VoIP, UMTS, LTE, IMS data and others. Signaling and media attributes and quality measurement enhanced detail records (eDRs) collected from the probes in the QManager (the central site-management software) are stored in the solution's embedded database. These can then be used by either the QExpert (the Web-based analysis and reporting module) or the Dashboard (the Web-based user interface) to perform service performance analysis, drilldown and troubleshooting on key performance indicators (KPIs) and key quality indicators (KQIs). The MaveriQ solution displays performance and quality measurements from both the signaling and the user planes, based on a range of software-based probes, which are installed on third-party hardware that function together with the MaveriQ solution to deliver essential functionality. This service assurance solution presents an integration between traditional network monitoring and troubleshooting solutions, and it provides a set of service assurance monitoring applications: network troubleshooting, network quality monitoring, service quality monitoring, CEM, customer quality of service monitoring and customer service level agreements monitoring.
The MaveriQ solution enables CSPs to address technology challenges, including deployment of networks, such as LTE, high-speed downlink packet access and Triple Play; integration of architectures, such as high-speed packet access (HSPA), LTE, VoLTE and IMS; migration of the network core to Internet protocol (IP) technology using Internet Map Server Internet (IMS) or signaling transport (SIGTRAN); successful delivery of advanced, complex services, such as VoIP IMS and video conferencing; and pro-active management of call quality on existing and next-generation service providers' production networks, along with maintenance of voice services over packet telephony. CSPs use the MaveriQ solution for a range of use cases, including customer and service assurance, such as troubleshooting, performance monitoring, fault detection and pre-mediation; roaming and interconnect analysis, and CEM. The CEM solutions include Customer Care Application (QiCare), which enables CSPs to view subscriber reports for individual subscribers and helps them to understand the subscriber's behavior and the quality of the various services being used online; QVIP reports Supplemental License Agreement (SLA) for defined subscriber groups, and QMyHandset enables identification of problematic handsets, and provides analysis of the cause of the problem.
The Company competes with NetScout Systems Inc., JDSU, Polystar, Astelia, Anritsu, Commprove, Exfo, Empirix and IBM.
24 Raoul Wallenberg st.
The company trades on NASDAQ exchange. The company headquarter is located in Israel. The company was established in the 1985.| Ticker | RDCM |
| Long Name | Radcom Ltd. |
| Short Name | Radcom |