Angie's List, Inc., incorporated on April 23, 2010, operates a national local services consumer review service and marketplace focusing on managing the local service experience for both members and service providers. As of December 31, 2016, the Company helped facilitate transactions between over five million members and its collection of service providers in over 700 categories of service nationwide. The Company's tools, services and content across multiple platforms enables consumers to research, shop for and purchase local services for needs, as well as rate and review the providers of these services across the United States. The Company's ratings and reviews assist its members in identifying and hiring the provider for their local service needs. The Company's services include member services and service provider services.
Member Services
The Company compiles a breadth of relevant, member-generated ratings and reviews that provide insights, which could otherwise be difficult for consumers to obtain on their own. It monitors for fraudulent reviews, and verified reviews factor into service providers' ratings. Under its tiered pricing membership structure, it offers a tier (Green) and two paid tiers (Silver and Gold). Each tier offers levels of service and benefits to its members, including varying degrees of online and phone support, and access to discounts. It offers its services in a range of categories, such as Alarms, Driveways, Housecleaning, Pest Control, Auto Repair, Electrical, Landscaping, Rentals, Closets, Handyman, Moving and Snow Removal. Its members rate service providers on an A to F grading scale based on a range of criteria, including overall experience, availability, price, quality, responsiveness, punctuality and professionalism and other criteria, depending on the type of service provided. In addition to a letter grade, it encourages members to provide a description and commentary on the service experience.
The Company permits service providers to respond to reviews, both positive and negative, to provide its members with both sides of the story. It also deploys a range of other resources, including a team of quality control and certification personnel and its fraud detection technology, to ensure its members can trust the service provider reviews available through its service. It uses automated techniques to screen all reviews for fraudulent activity, duplicate reviews, vulgar language and fake or defamatory content prior to publication, and flagged reviews receive additional screening to ensure their accuracy, reliability and propriety. It provides access to its ratings and reviews on its Website and mobile applications.
Service Provider Services
The Company's primary source of service provider revenue is term-based sales of advertising to service providers. Its members rate service providers on an A to F scale, and it invites service providers with an overall member grade of A or B to complete its certification process to advertise their services and provide discounts, promotions and e-commerce offers to its members. In addition to advertising on its platforms, its e-commerce marketplace solutions offer members the opportunity to purchase services through it from service providers. These e-commerce offerings are available through postings on its Website and mobile applications, as well as through e-mail promotions and offers.
The Company competes with Amazon Home & Business Services, Better Business Bureau, Consumers' Checkbook, Facebook, Inc., Google AdWords Express, Groupon, Inc., HomeAdvisor, Inc., Houzz, Inc., Porch.com, Inc., Pro.com, Red Beacon, Inc., TaskRabbit, Inc., Thumbtack, Inc., the Yellow Pages and Yelp, Inc.
1030 East Washington Street Suit
The company trades on NASDAQ exchange. The company headquarter is located in Indiana, IN. The company was established in the 2017.| Ticker | ANGI |
| Long Name | Angie\'s List, Inc. |
| Short Name | Angie\'s List |